Bilingual Client Strategy & Insights Analyst
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In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 2562255859375;-6.21356391906738;24 Kilgobbin Heights , Stepaside , Co. Dublin , D18 Y7W9
We are looking for a fluent English and Chinese (Mandarin) speaker to join our team as a Client Strategy & Insights Analyst.
Key ResponsibilitiesData Analysis & Market Intelligence (Primary Focus):
- Conduct in-depth analysis of the client database to identify segments, profitability, cross-selling opportunities, and at-risk clients.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) for the Chinese client portfolio.
- Perform market research on Chinese financial trends and competitor activities to inform business strategy.
- Synthesize data from various sources (CRM, feedback surveys, market reports) to create a holistic view of the client base.
- Act as a "voice of the customer" by conducting periodic client feedback calls or surveys in Mandarin to gather qualitative insights.
- Translate complex data findings into clear, actionable recommendations for the marketing and senior management teams.
- Support the development of targeted, data-driven client acquisition and retention campaigns.
- Assist in preparing strategic reports and presentations for management in both English and Chinese.
- Liaise with China-based partners and suppliers to gather necessary market data or support due diligence.
- Support the compliance team by analyzing client data for patterns and ensuring reporting accuracy.
- Collaborate with the client relations team to implement strategies based on your analytical findings.
Qualifications, Skills & Experience
Essential Requirements:- Fluent in both English and Mandarin Chinese (spoken and written) is non-negotiable.
- Proven experience in a data analysis, business intelligence, or market research role.
- Strong analytical skills with high proficiency in Microsoft Excel (e.g., PivotTables, VLOOKUPs, Charts) and experience with data visualization tools (e.g., Power BI, Tableau is a plus).
- A solid understanding of basic financial principles and a keen interest in the finance industry.
- Excellent communication skills, with the ability to explain data clearly to non-technical stakeholders.
- Cultural awareness of Chinese business practices.
- Previous experience in the financial services sector.
- Experience with CRM systems and database management.
- A Bachelor's degree in Business Analytics, Finance, Economics, Statistics, or a related field is preferred, but equivalent professional experience will be strongly considered.
- Intellectually curious and data-driven in decision-making.
- Meticulous attention to detail and a commitment to data accuracy.
- Proactive and able to work independently on analytical projects.
- A collaborative team player who can bridge the gap between data and business strategy.
- Sector:
- Experienced [Non-Managerial]
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Job Description
53. 3507118225098;-6.26735401153564;The Parnell Centre , Parnell Street , Dublin 1 , D01 K5N8
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