Operations Supervisor
Morgan McKinley is delighted to be partnering exclusively with a leading global organisation in the medical and life sciences sector. Our client is seeking an experienced and driven Operations Supervisor to join their high-performing team in Ballycoolin, Dublin.
In this pivotal role, you will oversee day-to-day operations across customer service, order processing, stock control and warehouse coordination-ensuring compliance with quality and GDP standards while supporting continuous improvement across the site.
Role Overview
The Operations Supervisor will support the Operations Manager in overseeing the full order lifecycle-order receipt, planning, stock allocation, picking, packing, dispatch and courier interaction.
You will also play a key role in managing compliance, supporting warehouse coordination, and acting as the lead for specialised RFA/Cryo order processes.
Key Skills & Competencies- Strong Operations, Warehousing & Logistics experience
- WMS experience (preferably D365)
- Excellent written and verbal communication skills
- Strong problem-solving and negotiation abilities
- Customer-focused, with empathy and professionalism
- Strong leadership, organisation and time-management
- Readiness to learn and adapt in a regulated environment
Key Responsibilities
Operational Oversight & Coordination- Supervise end-to-end order processing: capture, planning, allocation, picking, packing and dispatch
- Oversee order management via D365 and courier platforms
- Manage stock checks, stock rotation and reconciliation
- Ensure timely inbound receipting and stock transfers from global locations
- Support warehouse workflow oversight, documentation, and administrative compliance
- Maintain accurate invoicing, posting and back-order reporting
- Lead the coordination of all RFA/Cryo processes
- Manage inbound receipting of tissue products
- Conduct daily fridge checks and temperature logging
- Oversee Cryo shipper rotation, charging, and tracking
- Manage LN2 tank rotation, coupling/uncoupling, and refill scheduling
- Ensure accurate documentation, freezer logs & compliance reporting
- Liaise with specialist RFA couriers and manage return logistics
- Provide high-quality customer communication via phone and email
- Support customer complaint resolution through accurate reporting and process compliance
- Ensure customer satisfaction through timely, accurate operational performance
- 5+ years' experience in Operations, Customer Service or Warehousing
- Strong communication and organisational skills
- Proficiency in Excel, Outlook, Word and general IT systems
- Fluent English, written and spoken
- Experience within a regulated or quality-driven environment advantageous