Client Services Manager

This role requires you to be at the heart of client service delivery-partnering closely with sales teams, relationship managers, and operational teams to ensure a seamless and outstanding client journey. You'll act as a trusted advisor, representing both the client's needs internally and the client's capabilities externally.

• Deliver first-class client service for Irish institutional clients, particularly in the Defined Contribution (DC) and retirement space.
• Own and resolve client queries, coordinating with internal teams and third-party providers.
• Lead client onboarding and change management activities, ensuring all processes run smoothly and efficiently.
• Monitor and improve service performance, contributing to high client satisfaction and internal benchmarks.
• Act as a key stakeholder in post-sales relationship management and client solution implementation.
• Facilitate resolution of complex issues and trends impacting client experience.
• Represent CEM in strategic projects, bringing client-centric thinking to business and service innovation.
• Build strong relationships with industry partners to drive better outcomes.

What We're Looking For

We're seeking a client-focused professional with strong interpersonal and problem-solving skills, who thrives in a fast-paced, collaborative environment.

You should have:

• Proven client service experience in the asset management or financial services industry.
• Knowledge of Irish institutional clients, particularly in pensions, DC plans, and retirement markets.
• Excellent communication skills-confident, respectful, and comfortable liaising with stakeholders at all levels.
• Exceptional attention to detail, analytical mindset, and a drive for process improvement.
• Strong organisational skills with the ability to prioritise effectively.
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint).
• Project management experience or relevant qualifications are a plus.
• This is a 12-month contract