Helpdesk Operative

apartmentSodexo Ireland placePortlaoise calendar_month30/07/2025

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Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.

Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

0268287658691;-7.31548690795898;Portlaoise , Co. Laois ,

Job Introduction

Portaloise, Co. Laois- Full-time
Between 7:45am to 6pm
€35.000per annum
Opportunities for professional development
Plus our Sodexo employee benefits package

Helpdesk Administrator.

Be the hub that keeps everything connected.

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic Helpdesk Administrator to join our team and play a key role in driving excellence and innovation in Facilities Management.

As a Helpdesk Administrator, you'll: Log, update, and close service requests in our Helpdesk System

Liaise with site teams to ensure tasks are assigned and resolved efficiently
Monitor and analyse open calls to ensure alignment with KPIs and SLAs

Support contract administration including payroll processing, purchase orders, invoicing, and month-end reporting

What we're looking for:

Strong customer service and office administration experience
Excellent communication and organisation skills
Advanced Excel skills; confident with Outlook and Word
Experience using CMMS software and basic accounts/bookkeeping

Self-motivated and detail-oriented with the ability to work under pressure.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Garda Vetting.

Why Sodexo?:

Unlimited access to an online platform offering wellbeing support
An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
Access to a 24hr virtual GP Service
Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
Save for your future by becoming a member of the Pension Plan

Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools

Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
Sodexo UK and Irelands enhanced benefits and leave policies.

Sector:

Career Level

Entry Level

Candidate Requirements

Essential

Minimum Experienced Required (Years): 1
Minimum Qualification:No Qualification

Desirable

Ability Skills:Administration, Interpersonal Skills
Competency Skills:Collaboration, Teamwork

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