Operations IT Systems Manager

Operations IT Systems Manager

Reporting to the Head of Operations, this role is responsible for the maintenance, performance, and development of order-to-dispatch systems and ICT hardware to ensure seamless business continuity. The position will also support production trials for product and business development initiatives.

Key Responsibilities

• Monitor and maintain stock management systems to minimize downtime, improve supply chain efficiency, and support overall business performance.
• Act as the main point of contact with external system providers to ensure issues are resolved promptly.
• Consult with stakeholders to ensure systems meet evolving business needs.
• Design and implement user-friendly interfaces and system functionalities.
• Manage and coordinate system upgrades, adjustments, and diagnostic testing.
• Provide training and ongoing support for system users.
• Develop technical documentation and user training materials.

• Act as the primary liaison with third-party IT service providers, ensuring effective communication and service delivery.
• Maintain on-site hardware including desktops, laptops, phones, and related equipment.
• Troubleshoot ICT issues and optimize system performance.
• Manage ICT inventory, assess business needs, and procure hardware and accessories cost-effectively.
• Develop and maintain ICT processes and governance procedures.
• Coordinate ICT support, training, and onboarding for new users.
• Keep up to date with emerging ICT developments, equipment, and solutions.
• Plan, manage, and deliver ICT-related improvement projects and technology implementations.

• Proven experience managing IT systems within a manufacturing, logistics, or operational environment.
• Strong ability to manage third-party service providers effectively.
• Solid technical knowledge across both systems and ICT hardware.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management skills.
• Passion for continuous improvement and technology adoption.