Learner Support and Engagement Executive
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Independent College is home to 30+ academic staff and professional staff, and 1000+ students. It is comprised of Schools of Business, Law and Public Affairs Ireland.The College has experienced significant growth in recent times and is now seeking to appoint a full-time Learner Support and Engagement Executive to sustain and enhance its student services department.
The Learner Support and Engagement Executive role is key to maintaining the student and educational team relationship. They will often be the first point of learner contact and as such have a direct impact on the student experience.
Job Duties: Act as the lead administrative contact for staff and students
Assist and play an active role with the coordination and planning of enrolment, induction, and graduation of students.Ensure students are provided with all necessary documentation at enrolment and re-enrolment to maintain their visa status as appropriate.
Allocate learners to learning events, creation, release, and update of timetables for individual learners.
Identify students who may be at risk of withdrawal and report to the Head of Student Experience.
Accurate and full maintenance of all records for enrolled students, following operational procedures, maintaining accurate contact and interaction records.
Monitor students’ attendance and notifications of absence, following the specific attendance policy. Take action where appropriate and communicate any issues arising to the academic team.
Act as the primary administrative contact for student queries, concerns and provide support regarding enrolment, assignment handling, examinations, re-sits, examination marks processing, extenuating circumstances, academic appeals, and graduation queries.
Process applications for extenuating circumstances and deferrals. Ensure documentation is maintained in line with policy.Provide administrative support for student representative elections, meetings and activities.
Contribute to the wellbeing, health and safety of students, including reporting issues of concern to the relevant member/s of staff.
Promote academic and welfare issues, both internally and externally.
Display respect, dignity and empathy for all students whilst maintaining appropriate student behaviour standards.
Clear and timely communication as well as highly developed interpersonal skills to function as an effective Learner Support and Engagement Executive.
Excellent knowledge and understanding of the Quality Assurance Manual, and ensure learners are aware of the policies of the college.
Work with the Head of Student Experience, in respect of policies and procedures relating to student support and take lead responsibility for appropriate implementation, review and enhancement of same.
Desirable Criteria: Candidates must have 2-3 years of relevant experience in a higher education or other learning environment.
Experience of operating in a quality assurance environment- Sector:
- Experienced [Non-Managerial]