Quality Assurance Senior Analyst - CL10 - Dublin - ref. t46474919
Accenture Dublin
Role: Quality Assurance Senior Analyst
Location: Client Site, Dublin 18
Job Description
Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical business functions, working alongside client leads Manage team performance against SLAs and KPIs including metric reporting on team performance Positive, target delivery focused attitude and experience of a service delivery environment desirable.Support team to achieve results with the highest possible standard of quality and delivery Performance management career counselling, coaching, performance development, 1-1s, mentoring Promote culture of continuous improvement across the teams in the global delivery network Continuous improvement strategies and ideas, including new process incubation and induction Drive and manage global initiatives Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately.
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