[ref. t06283218] Helpdesk Support Engineer - Dublin

The successful candidate will provide day-to-day IT support, troubleshoot technical issues, and contribute to ongoing improvements in IT infrastructure and processes.

Key Responsibilities:

• Provide technical support to staff across all departments, ensuring prompt resolution of issues.
• Maintain and monitor IT systems, including network, endpoints, and cloud services.
• Contribute to cybersecurity practices, backup monitoring, patch management, and firewall administration.
• Assist in documenting IT processes and contributing to a knowledge base.
• Collaborate with the IT team on projects and process improvements.

Essential Skills & Experience:

• Diploma or degree in an IT-related discipline.
• 1-2 years' experience in an IT Helpdesk or technical support role.
• Knowledge of Windows environments, Microsoft 365, and network monitoring tools.
• Strong organisational, communication, and customer service skills.
• Ability to manage multiple tasks with attention to detail.
• Professionalism, accountability, and proactive problem-solving mindset.

Desirable Skills & Experience:

• Exposure to endpoint protection, patch management, and firewall administration.
• Familiarity with disaster recovery planning and cybersecurity practices.
• Interest in cloud technologies (AWS/Microsoft) and continuous learning.

This is an excellent opportunity to grow your IT career in a professional, supportive environment, with exposure to cutting-edge systems and cybersecurity practices. The role offers hands-on experience, professional development opportunities, and the chance to work in a collaborative IT team within a respected investment firm.

If the above matches you, please apply or reach out directly.