[ref. w61091617] Sales Support Administrator - Cavan

The Kepak Group are looking to recruit an experienced Sales Support Administrator role for our manufacturing facility in McCarren Meats in Cavan.

McCarren Meats Unlimited Company is one of the oldest traditional pig slaughtering, processing and bacon curing company in Ireland.

Role Purpose:

You will assist the sales team in the day to day management of all client accounts and maintain and improve current customer service levels by providing excellent sales co-ordination and sales administration.

Reports to: Head of Sales Support / Sales support Lead

Key Responsibilities:

• All aspects of sales administration – order processing, maintenance and administration of price files, management and recording of claims etc.
• Proactively contribute to the sales/order closing process with existing accounts
• Debtor management: following up on all customer claims and ensuring timely payment of all invoices and issuing of credit notes
• Monitor and co-ordinate customer satisfaction and complaints
• Prepare monthly/weekly reports for the sales team
• Prepare presentations and collect market data
• Assist Logistical support and administration to ensure best customer experience.
• Build positive relationship with all accounts and contribute to good account management by driving solution of day to day customer issues
• Flexibility in carrying out other tasks and responsibilities which may arise in order to achieve the overall purpose and success of the Sales Team
• Releasing orders off hold in the system to a high volume in accordance to Group policy.
• Become fully proficient in all applications used in sales office to be able to give training and support to other team members.

• Must have full competency required in MS office applications (Word, Excel, PowerPoint, Outlook)
• At least 1 year experience within sales or sales administration
• Excellent organizational skills, attention to detail and time management. You will be expected to manage your time in an efficient and orderly manner learning to prioritize tasks according to their level of importance and urgency
• Good team player: As part of the sales team you will be expected to work together with your colleagues to maintain and improve customer service levels. The emphasis will be on good cooperation and communication skills.
• Excellent customer relationship skills: you should be courteous and friendly to customers at all times and seek to develop positive relationships both internally and externally
• Ability to work on own initiative to find solutions to day to day issues that arise as part of the sales/order process
• Strong communication skills with fluent English essential

Benefits

• Company Pension
• Car Allowance Provided
• Further Education support - You’ll have clear pathways for advancement, supported by continuous professional development and a range of learning opportunities
• Employee Discount Platform - All Kepak employees are entitled to access to the WrkIt platform, which offers significant discounts and cashback with hundreds of brands.
• Refer a Friend Scheme - Earn up to Get up to €500 for successfully referring a friend or family member to Kepak Group.
• Bike to Work Scheme - Purchase a bike and safety equipment through a salary sacrifice scheme which reduces your taxable income – meaning you pay less tax!
• Long Service Awards - We recognise, acknowledge and award the dedication and valuable contribution of long serving employees
• GroceryAid Employee Assistance Program - help with a wide range of topics including mental health and wellbeing support, family and relationship advice, debt management, back to work support, and counselling for all Kepak colleagues and their families.