Administration Clerk

The Role

My client, a leading supplier for the construction industry is seeking a detail-oriented and proactive Administration Clerk to join their team based in Tullamore. This is a full-time, permanent, office-based position.

As the Administration Clerk you will play a vital role in supporting the smooth operation of the office by handling administrative tasks related to customer orders, contract management, and customer liaison

• Receive and process hire orders from customers via phone, email, and in-person at the sales counter.
• Ensure all orders are accurately logged and communicated to the relevant departments.
• Prepare and issue hire contracts, ensuring all terms and conditions are clearly outlined and agreed upon by both parties.
• Maintain accurate records of all contracts for reference and auditing purposes.
• Work closely with sales reps to ensure customer needs are met and that orders are processed efficiently.
• Provide updates on order status and assist in resolving any issues that may arise.
• Greet and assist customers at the sales counter, answering inquiries, processing transactions, and providing product information.
• Ensure a positive and professional customer experience.
• Monitor outstanding invoices and contact customers to ensure timely payment.
• Work with the accounts department to resolve any payment discrepancies or issues.
• Send out necessary paperwork to customers, including contracts, invoices, and order confirmations.
• Ensure all documents are sent in a timely manner and are accurately completed.
• Communicate with customers via email to confirm order details, including product specifications, delivery dates, and pricing.
• Accurately input customer information into the company’s database, ensuring all details are correct and up-to-date.
• Follow up with customers to obtain missing or incomplete information necessary for processing their orders.
• Ensure all order-related details, such as site address and contact information, are collected daily and logged appropriately.

• Proven experience in an administrative role within the construction or related sector.
• Experience in plant and tool hire is preferred and will be considered a strong advantage.
• Excellent verbal and written communication skills.
• Strong organisational abilities with a keen eye for detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
• Ability to multitask and work efficiently in a fast-paced environment.
• Customer-focused with a professional demeanour.
• Candidates must currently reside within a commutable distance with full working rights.

For further details please contact Sabrina Carroll at FRS Recruitment