Workforce Management Analyst - CL11

apartmentAccenture placeDublin calendar_month 

Location: Onsite (Dublin 4)

  • Contract Type: Full-time, 40 hours/week
  • Shift Pattern: Rotational shifts across 7 days (including weekends and public holidays)
  • Sponsorship: Unfortunately, we are unable to offer visa sponsorship for this role.

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at accenture.com.

OVERALL PURPOSE OF JOB

Scheduling work-force based on laid down guidelines using Work-force Management tool. Managing the work-force on real time basis based on prescribed guidelines using work-force Management tool ,Cisco & Client Application

DUTIES AND RESPONSIBILITIES:

  • Maintains overall accuracy of Roster Data in the tool
  • Process request for activation and deactivation of access in the SRT tool
  • Process roll in and roll off requests of operations in the HB App
  • Sends reports related to head count
  • Conducts regular audit, validation and governance to ensure timely submission of requests by operations
  • Conduct calibration with PMO team
KEY QUALIFICATIONS/SKILLS
  • Ability to work independently, multi-task and meet deadlines
  • Analytical interpretation of data
  • Proficiency in Microsoft Excel
  • Knowledgeable in any WFM Software e.g. EWFM, BluePumpkin, IEX
  • Must be able to work with all levels of the organization in capturing, managing and communicating metrics
  • Excellent written and verbal communication skills
  • Workforce Management experience required
  • Bachelor's Degree holder
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