Product Support Engineer - Dublin
Job Description
About Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, Nutritionals and branded generic medicines.Our 109,000 colleagues serve people in more than 160 countries.
Abbott serves the Irish market with a diverse range of healthcare products including diagnostics, medical devices and Nutritionals products. In Ireland, Abbott employs over 4,000 people across nine sites. We have six manufacturing facilities located in Clonmel, Cootehill, Donegal, Longford and Sligo and a third-party manufacturing management operation in Sligo.Abbott has commercial, support operations and shared services in Dublin and Galway. We have been operating in Ireland since 1946.
We currently have a vacancy for a Product Support Engineer, the role will involve the following:
MAIN PURPOSE OF ROLE
The Associate Remote Care Product Engineer is responsible for understanding the integrated set of standards, sub-standards, and assemblies needed to provide remote care support for Abbott CRMD devices. Applies an interdisciplinary, collaborative approach to plan, design, develop and verify a life-cycle balanced system of systems and system/subsystems solution(s) which satisfies customer/operational needs and public/regulatory acceptability.
Troubleshooting complex systems and interactions with the full line of remote care capable Abbott devices and supporting hardware will be the primary focus.
MAIN RESPONSIBILITIES- Participates in system, software, hardware testing planning reviews to support assessment of performance against design specification; reliability testing, and assessment of system interactions.
- Assist in troubleshooting issues to determine root cause and identifying possible solutions.
- On a 24-hour “on call basis” (rotating between other department employees), provides technical support services (once every two months for one week)
- Provide support for mobile apps, mobile device hardware and work with mobile service providers to maintain and trouble shoot field issues.
- Apply process and work methodologies by interfacing and communicating system level issues with peers/cross-functional groups.
Education
Bachelors Degree (± 5 years)
Biomedical Engineering or Science, Technology, Engineering and Mathematics (STEM) related Bachelor's degree. or related field or Experience Related
Experience- Technical proficiency, creativity, and independent thought.
- Experience with system analysis and cross-functional teamwork and decision making.
- Effective verbal and written communication skills.
- Preferred Qualification: Knowledge of Systems Engineering principles; ability to apply Systems Engineering principles to assigned task or activity.
Attractive compensation package that includes competitive pay and structure Bonus, as well as benefits such as
- Private Health Insurance for you and your family
- Occupational Pension Scheme with an excellence contribution rate
- Bonus Target
- Life assurance
- Career Development
- Growing business plus access to many more benefits
Connect with us at www.abbott.com, on LinkedIn at www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.