Medical Receptionist - Coordinator

Location: Dublin City Centre

Our client is currently seeking a Medical Receptionist/Coordinator for their Dublin Clinic; the ideal candidate will have an interest in working in a Private Sector Medical setting liaising with patients and managing the back-office duties of a busy clinic.

We are looking for you to provide patients with excellent care and a 5-star experience similar to that provided in a luxury Hotel.

You will need to be highly organised, responsible, a strong multi-tasker in both Front of House and Administration duties as well as end-to-end contact with clients acting as a representative for the entire clinic.

Duties:

• Be the first point of contact for patients, and support them prior to and during the treatment at the Clinic.
• Liaising with patients in person and over the phone to schedule appointments, resolve queries, and provide information.
• Answering phones, emails, website queries and be first point of contact for the patients
• Provide information and relevant documentation concerning treatment for patients
• Provide secretarial support for consultants and clinical staff when required
• Follow all reception/administration and other additional relevant clinic protocols
• Coordinating and following up on patient test results
• Updating patient files & Database management
• Retrieving patient charts from internal and external sources
• Always maintain confidentiality of patient information

Requirements:

• Front of House experience essential.
• Hospitality Reception desirable
• Medical Reception experience desirable
• Empathic, customer centric
• Excellent communication and interpersonal skills
• Advanced MS Office Suite Skills, Word, Excel, PowerPoint

The company offers a competitive salary and the opportunity to grow and develop your skills as part of a dynamic and supportive team.