Operations Team Lead Vodafone

Role Overview

Occasional attendance at Vodafone HQ will be required for training and collaboration.

Requirements

• Lead and support a team of two operations staff, working closely with the Client Service Manager and account managers.
• Own the end-to-end process of sales delivery: ensuring all sales are accurately processed onto Vodafone portals and managed through to connection and activation.
• Champion operational excellence by maintaining high standards of accuracy, compliance, and speed.
• Collaborate cross-functionally with sales, coaching, and support teams to ensure seamless execution and issue resolution.
• Attend Vodafone HQ for training and collaboration days, representing the operations team with professionalism and insight.
• Identify and implement process improvements to drive efficiency and performance.

• A natural leader with a proactive, solutions-focused mindset.
• Proven ability to multitask and thrive in a fast-paced environment.
• Exceptional attention to detail and organisational skills.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems and sales portals (Vodafone experience is a plus).
• Passion for team success and customer satisfaction

Benefits

• Previous experience in an operations or team lead role, ideally within telecoms or sales.
• Familiarity with Vodafone systems and processes is advantageous.
• Experience working in hybrid environments and managing remote collaboration.

• Ensure 100% accuracy in processing sales data through Vodafone portals.
• Maintain up-to-date records and tracking using internal systems and CRM tools.
• Demonstrate advanced proficiency in Excel, including use of formulas, pivot tables, and data analysis tools.
• Deliver weekly and monthly reports with actionable insights derived from operational data.
• Monitor and improve data quality and integrity across all operational touchpoints.
• Achieve timely resolution of system-related issues and escalate where necessary.