Credit Manager

We are excited to offer a fantastic opportunity for a Credit Manager to lead and manage the credit function within a company that is driving success and innovation within the FMCG industry. This role involves making credit line decisions, acting as a direct line manager for the credit team, and providing clear and concise guidance and support to encourage productivity and ensure targets and deadlines are met.

You will produce and analyse complex debt ledgers, identify key issues, and work closely with front office departments including sales and pricing teams. Building strong working relationships is essential.

Key Responsibilities:

• Lead and manage the credit team
• Ensure adequate training and coaching is available
• Maintain credit and collections and customer accounts to the highest standard and in line with SLA’s
• Handle customer queries and escalations effectively
• Agree on customer payment plans
• Liaise with DCA’s and legal counsel when applicable
• Assist colleagues as business demands
• Prepare weekly, monthly, and quarterly reports
• Represent the company on appropriate industry bodies and attend meetings as required
• Review accounts periodically with Credit Controllers and Sales Management

Key Accountabilities:

• Manage the Debtors Ledger
• Maintain high performance in conjunction with company KPIs
• Agree on customer credit terms and limits
• Handle customer queries
• Ensure all customer records are properly maintained
• Ensure relevant transactions are processed daily
• Adhere to SOX compliance at all times

Requirements:

• Minimum of 5 years Accounts/Credit experience, with experience in the food services sector being advantageous
• Minimum 2 years strong people management experience
• Demonstrated understanding of debt ledgers
• Strong negotiation skills
• Relevant qualification is an advantage
• Knowledge of SOX compliance is an advantage
• Full class B driver’s license and flexibility to travel