Customer Service Manager
U Value Insulation Dublin Full-time
U Value Insulation are one of Ireland's leading family-owned distributors of building materials, specialising in insulation and drywall products, to the Irish and UK markets. Established over forty years ago, U Value has a history of servicing some of the largest Irish and British construction firms.
U Value is experiencing significant growth and is now seeking to add a new role of Customer Service Manager to strengthen the Irish Sales team. Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment?We are seeking a skilled and dedicated Customer Service Manager to join our company and lead our customer service team. As a Customer Service Manager, you will play a vital role in ensuring customer satisfaction and building strong relationships with our clients.
Key responsibilities- Build existing/new customer relationships to improve customer satisfaction, business retention and sales.
- Oversee and contribute to day-to-day operations of the customer service department, ensuring prompt and effective resolution of customer inquiries, concerns, and complaints via phone, email, or other communication channels.
- Day to day administrative duties including order processing.
- Manage a small team, providing guidance, coaching, and performance feedback to enhance skills and productivity.
- Support the growth of the business by establishing a best-in-class Service experience.
- Work collaboratively as part of the wider team, being the conduit from sales to service, always putting the customer at the heart of everything we do.
- Manage office budgets, track expenses, and maintain financial records.
- Attend regular team meetings and prepare reports on Customer Metrics for Senior Management.
- Build a strong network of industry & sector partners, installers, architects & builders to seek support for both business growth and retention.
- Complete customer Satisfaction Surveys and act on results for constant improvements.
- Continuously assess customer service processes and systems, identifying opportunities for improvement, implementing solutions to enhance efficiency and effectiveness.
- Effectively handle and resolve any customer complaints ensuring a positive resolution for our customers.
- Develop and implement efficient office policies and procedures to ensure smooth operations.
Requirements
Requirements- Proven experience positively influencing customer success within a company.
- Excellent organisational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong attention to detail and problem-solving abilities.
- Outstanding written and verbal communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with Intact software desirable.
- Experience in the construction and building materials sector is beneficial but not essential.
- Adaptable, self-driven & team oriented.
- Must be confident, resilient and target driven.
- Competitive salary
- Pension
- Gym Membership
- Career progression
- Laptop
- Mobile phone
- Monthly company lunch
- Flexible working environment
- A friendly team-focused working environment
- Free car parking
Morgan McKinleyDublin
About the job
Role: Customer Service Manager
Duration: Permanent
Location: Dublin West
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