Community Operations Analyst - Danish Speaker New - CPL

We are currently hiring for the Danish speaking market for Community Operations Analyst!

Main responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
• Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
• Becoming and remain knowledgeable about client’s products and community standards
• Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
• Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
• Recognising trends and patterns and escalating issues outside the company policy to the global team
• Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast paced environment
• Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
• High adaptability and positive approach to challenges
• Ability to make decisions, prioritise, solve problems and work as part of a team
• Effective Time management & Prioritisation skills
• Ability to consistently hit KPIs on time

• Fluent near-native level (C1-C2) of market language in oral and written communication, with in depth understanding of culture and social trends in the region
• Advanced level of English (C1)
• If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen

Compensation:

• €29,700 per year as base salary
• *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
• *For the Evening shift: €12 per day (before tax) as travel allowance
• Private healthcare
• Pension contribution
• 25 days of annual leave
• Extensive Training and access to CPL's Wellness Programme
• Tax Saver and Bike-to-Work Scheme

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

• This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

• Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

• Chance to work within multicultural and diverse team
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
• No shift rotations – fixed working schedule
• Private healthcare and pension contribution
• No previous experience required – full training is provided!

For more information, please contact Torben Jensen at [email protected]