Support Specialist - Morgan McKinley

Department: Legal & Compliance

About the Role

A global leader in the technology sector is looking for a highly organized and detail-oriented Privacy Support Specialist to join its Legal and Compliance team. You will play a vital role in supporting the Office of Data Protection (ODP), ensuring efficient handling of privacy inquiries, stakeholder coordination, and compliance with internal and external data protection standards.

This is a unique opportunity to contribute to global privacy operations while working collaboratively with legal, privacy, and product teams across multiple regions.

• Case Management & Triage
• Monitor official inboxes for privacy and regulatory requests
• Log and track new cases using tools such as Azure DevOps and SharePoint
• Conduct initial triage and route cases to the appropriate internal teams
• Stakeholder Coordination
• Identify relevant stakeholders for each case and ensure timely notifications
• Schedule and manage meetings, including kick-offs, reviews, and follow-ups
• Maintain up-to-date stakeholder records and clearly define roles and deadlines
• Documentation & Record-Keeping
• Create and manage structured case folders within internal systems
• File all correspondence and case materials in accordance with policy
• Ensure sensitive data is protected and access-controlled
• Process Compliance
• Follow defined workflows for case intake, triage, escalation, and closure
• Track progress and proactively escalate delays or process issues
• Ensure full compliance with internal procedures and external regulatory requirements
• Reporting & Communication
• Monitor case dashboards (e.g., ServiceNOW, ADO) to track statuses and deadlines
• Assist in the creation of regular progress reports and leadership updates
• Draft standardized communications using approved templates
• Support formatting and documentation of legal responses

• Exceptional attention to detail, especially in case tracking and document management
• Strong written and verbal communication skills
• Proficient in Microsoft Office tools (Outlook, Word, Excel, SharePoint)
• Experience with internal systems such as Azure DevOps and ServiceNOW
• Ability to manage multiple tasks in parallel and meet tight deadlines
• Comfortable working within structured workflows and adapting to changes
• Discreet and professional in handling confidential or sensitive information
• Self-starter mindset with a willingness to ask questions and seek clarity when needed
• Previous experience in privacy or compliance is beneficial but not required