Senior IT Support Engineer (EPOS)
Morgan McKinley Dublin
Senior IT Support Engineer - EPOS
Morgan McKinley has partnered with a leading provider of bespoke Electronic Point of Sale (EPOS) and multichannel ticketing solutions as they looking for a seasoned EPOS Software Support Engineer.
In this role you will be the go-to expert for thier clients in retail, hospitality, and tourism. You'll handle escalated technical issues, mentor junior engineers, and ensure our EPOS systems run seamlessly.
What you'll do:
- Lead resolution of complex EPOS software, database, and integration issues
- Support installations, upgrades, and training for clients
- Work closely with dev teams and vendors to fix bugs and enhance systems
- Share knowledge, mentor teammates, and document best practices
- Drive system reliability and customer satisfaction
What you bring:
- Strong experience with EPOS systems, SQL, Windows Server & networking
- Excellent troubleshooting and communication skills
- Leadership or mentoring background in support teams
- Bonus: retail/hospitality IT experience, API/system integration exposure
Requirements:
- Eligible to work in Ireland
- Full driving license + flexibility to travel
- Fluent in spoken and written English
If the above matches you, please apply or reach out directly.
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