Dublin - Delivery Operations Team Lead - QTP Lead
Delivery Operations Team Lead - QTP Lead
Location: Dublin
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious).Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
- What You’ll Do
- Lead Quality, Training, and Policy teams to ensure strategic alignment across operations
- Analyze and solve moderately complex problems, adapting and creating solutions as needed
- Use data-driven root cause analysis and performance metrics to identify trends, inform decisions, and guide continuous improvement
- Drive team performance and accountability by setting clear expectations and ensuring consistent execution of KPIs and SLAs
- Champion a culture of quality and innovation by implementing process enhancements and preventative strategies across projects
- Monitor and evaluate team quality performance against established frameworks and organizational standards
- Facilitate calibration and alignment sessions to maintain consistency, objectivity, and adherence to best practices
- Provide strong leadership and people development, including coaching, mentoring, career growth support, and performance management
- Act as a senior Subject Matter Expert (SME) for QA processes, training methodology, and policy compliance
- Lead change management initiatives, guiding teams through policy updates, process changes, and new tool implementations with minimal disruption
- Interact with supervisors, peers, and client stakeholders, ensuring alignment with strategic goals
- Be flexible to work in rotational shifts as required