Service Team Leader

About Us

At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future.

Whilst providing oversight of key dependencies including, but not limited to, delivery of units/parts and skills matrices for Service Technicians to aid in the successful delivery of field activities.

Responsibilities:

• Accountable for coordinated, timely, effective and efficient scheduling of all Bottled Water Cooler and Mains Fed activities to customers nationally and providing updates on performance levels.
• Responsible for the Effective management and implementation of SOP’s and KPI’s for Bottled & Mains Fed Activities.
• Responsible for supporting the identification and recommendation of areas of continuous improvement within the scheduling of Service Technicians.
• Responsible for supporting your team and line manager in delivery of business objectives.
• Responsible for working closely with the necessary customer facing, operational management, supplier and support teams to ensure effective and efficient scheduling.
• Responsible for the accurately updating all relevant systems with key information to enable successful resolution of scheduled activities and tracking of all mandatory KPIs.
• Responsible for the personal governance and adherence to procedures and compliance with company policy and best practice.
• Responsible for the personal compliance with the end-to-end Field Operations processes, policies and procedures..

Requirements

• A good geographic knowledge of the island of Ireland - ROI / NI
• Demonstrated ability to handle a range of diverse and competing priorities
• Demonstrated oral and written communication skills
• Ability to resolve challenging situations in a clear and calm manner
• A proven track record of providing strong customer service externally & internally
• Demonstrated competence in using Microsoft Office tools
• Demonstrated ability to consistently achieve targets

• A proven track record of leading a team
• Knowledge and demonstrated skills in utilizing a CRM and scheduling system effectively

• Monday - Friday Days working pattern
• 23 days' holiday + Bank Holidays - increasing with long service
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Shopping discounts with Perks at Work
• 24 hours access to Employee Assistance Programme
• Volunteering Day
• Employee support network and mental health assistance
• Opportunity for career progression