IT End User Computing Administrator IT End Use
REPORTS TO: M365 Team Lead
Location: Dublin
Company Background
Ornua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over €3.5 billion and a global team of 3,000 employees.
Ornua is structured across two divisions: Ornua Foods and Ornua Ingredients. We operate from 10 business units worldwide, including 16 production facilities, and have sales and marketing teams working in-market across the globe in Africa, Asia, Germany, Ireland, the Middle East, Spain, the UK, and the US.
You may know us by our brands Kerrygold, Dubliner, Pilgrim’s Choice, Avantage, Forto, and BEO.
Ornua’s Values
At Ornua, our Values lie at the core of everything that we do and how we behave both individually and as a business. Our five values, and their underlying behaviours, encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care and Achieve Great Things Together.
Ornua’s Growth
At Ornua, our co-operative ethos lies at the heart of how we do business. We care passionately about driving sustainable, profitable growth, underpinned by our ambitious ‘Path to Prosper’ strategy. We have delivered significant growth in our core business, and we have ambitious plans for continued growth over the next five years.
WHY THIS ROLE IS VALUABLE
As the End User Computing (EUC) Administrator, you will take ownership of all aspects of end-user device management (3,000+ users), including developing roadmaps, overseeing patch lifecycle management, monitoring device performance, and driving user adoption of operating system and Microsoft Office enhancements.This role plays a critical part in ensuring that the organisation's workforce operates efficiently and securely in a technology-driven environment.
The successful candidate will collaborate closely with the Service Delivery team to address endpoint issues proactively and with the Security team to maintain compliance with the latest security policies. Staying ahead of emerging technologies and continuously improving the user computing experience will be key to excelling in this position.
KEY AREAS OF RESPONSIBILITY:
- Provide support for internal customers by troubleshooting and resolving issues related to end-user computers, mobile devices, and virtual desktop environments.
- Demonstrate technical expertise in key EUC areas, such as Windows OS build and deployment management, application delivery, and patch lifecycle management.
- Maintain a thorough understanding and extensive experience with Microsoft Intune, Windows Group Policy, end-user devices, mobile device management (MDM), and related technologies.
- Manage the application lifecycle for Microsoft and third-party end-user device applications.
- Develop and execute annual roadmaps to enhance the end-user computing experience.
- Monitor device compliance and performance, generating regular reports to inform improvements.
- Implement user adoption programs for operating system and Office desktop enhancements.
- Collaborate with IT teams to develop and implement solutions that improve the overall user experience.
- Oversee identity, security, access, policy, updates, and applications for endpoints.
- Utilise tools such as Microsoft Intune, Windows Autopilot, Microsoft Defender for Endpoint, Microsoft Entra ID, and Azure Virtual Desktop to manage endpoints efficiently across various operating systems, platforms, and device types.
- Diagnose and resolve technical issues affecting end-user computing environments.
KEY REQUIREMENTS:
- Bachelor’s degree in information technology, Computer Science, or a related field is highly desirable but not mandatory.
- Experienced (3 years min) in a System Administrator or Support Analyst role with a focus on end-user computing.
- Technical Skills:
- Proven experience in managing Microsoft Intune.
- Strong expertise in Active Directory Group Policy Objects (GPO), Intune Polices and Windows operating systems.
- Hands-on experience in testing and deploying Windows OS, application updates, and security patches.
- Exposure to Azure Virtual Desktop is beneficial; practical experience is an added advantage.
- Certifications:
- Having a Microsoft Endpoint Administrator Associate certification is beneficial.
- Microsoft certifications in Azure and Microsoft 365 are also beneficial.
- ITIL Foundation certification is beneficial.
- Technical Aptitude: A commitment to continuous technical development and the ability to efficiently analyse and resolve technical issues.
- Communication Skills: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
- Methodology Knowledge: Familiarity with project and service delivery methodologies.
ORNUA COMPETENCIES:
- Rigour: To ensure excellence in own work, applies effective professional skill, analysis and decision making, planning and reviewing.
- Forward-Looking: Responds positively to change and looks ahead to anticipate tasks.
- Ownership: Takes responsibility for and pride in delivering quality and results; is tenacious.
- Integrity: supports and encourages constructive outcomes for others by demonstrating integrity.
CLOSING DATE FOR APPLICATIONS - Tuesday 29th July
Job Segment: Sustainable Agriculture, Agriculture