Assistant Office Administrator - WPEP Scheme - Manorhamilton Innovation and Development CLG

apartmentManorhamilton Innovation and Development CLG placeLeitrim calendar_month 

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Application Details

This Work Placement Experience Programme provides Participants with an opportunity to gain meaningful work experience, learning and training while on the programme. This programme is for jobseekers who are in receipt of qualifying social welfare payments and those transferring from a social welfare scheme or an ETB Training Allowance.

Your eligibility for this programme will be verified by the Department as part of the application process.

Job Description

During the 6-month placement the participant will gain practical experience in various aspects of working in an office.

You will always be working as part of a team that will be there to offer any support needed. The participant will assist and learn their duties with the mentorship of an experienced member of staff.

The participant will assist and learn in the following:
  • Microsoft Word Software
  • Microsoft Excel Software
  • Payroll/Accounts software
  • Accounts payable and receivable and administration procedures.

At the end of your training, you will have developed the following skills:

  • Teamwork, problem solving, listening, communication, customer service, time management, attention to details and payroll.
  • You will be familiar with our IT systems requirements and implementation, understand the GDPR standards & procedures and how they are applied daily.
  • Handling customer inquiries via phone, email and text messaging, providing helpful and timely support.
  • Office administration, including data entry and document organization.
  • Maintaining customer records, contracts, and installation schedules using our CRM system.
  • Train in coordinating installations, repairs, and maintenance appointments.
  • Assist with processing of orders, invoices, and payments with accuracy.
  • Assist with sales and technical teams to ensure smooth service delivery. -Assist with stock management and administrative support for marketing campaigns.

Role Description

This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection.

This optional module will fulfil your accredited training requirements for the WPEP.

The participant will receive formal/informal training and mentoring in the following:

Formal Training: Microsoft Packages CRM system training

Health and Safety in the workplace.
Customer service

Marketing skills

Informal Training: Time Management

Telephone and Email etiquette
Customer Service
Communication Teamwork
  • Sector:
Career Level
  • Not Required

Candidate Requirements

Essential
  • Minimum Experienced Required (Years):
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