Customer Service Advisor New
Join Bank of Ireland through CPL – Build Your Future in Banking!
Welcome Advisor - Cork
Location: Location: We have multiple intakes across different branches. Our main work sites are located in Fermoy and Douglas/Patrick Street
-Please indicate which location you are interested in when applying.-
Contract: 3 Months - June to AugPartner: Bank of Ireland (via CPL)
Salary: €29,000 per year
Working Hours: Monday - Friday, Onsite
We’re looking for an ambitious and motivated individual who wants to kick-start or advance their career in banking.
As a Welcome Advisor, you’ll be the first point of contact for customers, ensuring every interaction is friendly, professional, and efficient. You’ll work as part of a dynamic, supportive team while engaging with both personal and business customers.
Key Responsibilities- Deliver exceptional customer service (including cashier duties where required)
- Guide customers through self-service banking options such as Banking 365
- Manage customer flow and ensure a smooth branch experience
- Update and maintain customer information on internal systems
- Handle basic queries and issues confidently and escalate when necessary
- Share customer insights to help improve service delivery
- Embrace change, innovation, and learning as part of your daily role
- A track record of excellent customer service
- Strong communication and teamwork skills
- Self-motivation with a drive to achieve goals
- A curiosity for technology and openness to learning new systems
- A genuine interest in growing your career with Bank of Ireland
- Interest in further study and professional development (APA or similar qualifications)
If you’re ready to start a rewarding career journey with Bank of Ireland and CPL, apply today and take the first step toward building your future in banking!