Instructor Senior Analyst - CL10 - Dublin

Job Description

The Training Lead serves as the main point of contact of the project coordinating all activities. He she will ensure that the standard process for training is followed consistently on all locations. The lead will also be responsible for performing training needs assessments, designing curriculum and learning materials for managing all phases of training interventions applicable on all locations.

• Main expectations on a Training lead
• Global strategy coordination
• Training initiatives
• Immediate action required for escalations
• Analysis and reports request
• Priorities and initiatives driven by the Global QTP Lead and Global Service Delivery Lead
• Aligning and coordinating with sites on guidance provided
• Tracking and follow through of task globally
• Raising and escalating concerns internally and externally
• Org structure recommendation
• Identified risks, issues and help items from day to day training activities
• Global training bandwidth review
• Line up of QTP that can support other sites remotely or list of member who can travel
• Track changes on training materials through Version Control
• Consolidate and report of training completion rate for global updates
• Ensure training hours are sent timely and accurately to reflect billable items to the clients
• Enhancement training
• On Boarding
• Risk impact assessment on project updates
• Align cascade methodology for project updates
• Consolidate feedback questions for project updates