Sales Associate

Sales Representative - Hardware Store

Location

Newcastle West

Job Type

Full-time (flexibility required, including Saturdays)

Job Purpose

The Sales Representative will play a key role in delivering excellent customer service, driving sales, and providing knowledgeable advice on hardware products to trade and retail customers. This role requires a hands-on, customer-focused individual with a strong understanding of hardware, DIY, or building materials.

• Provide friendly, professional, and knowledgeable service to customers in-store
• Advise customers on suitable products, tools, and materials for their projects
• Actively promote products and upsell where appropriate
• Process sales transactions accurately using the till/EPOS system
• Maintain strong relationships with repeat and trade customers
• Ensure shelves and displays are fully stocked, tidy, and well presented
• Receive, check, and merchandise stock deliveries
• Handle customer queries, returns, and complaints in a professional manner
• Assist in maintaining health & safety standards across the store
• Work collaboratively with the wider team to achieve sales targets

Key Requirements

• Previous experience in retail sales or customer-facing roles
• Strong communication and interpersonal skills
• Good knowledge of hardware, DIY, building materials, or related products
• Customer-focused with a positive, can-do attitude
• Ability to work well as part of a team and on own initiative
• Good attention to detail and organisational skills
• Flexibility to work Saturdays

• Experience in a hardware, builders' providers, or agricultural store
• Trade background or knowledge of construction, plumbing, electrical, or gardening products
• Experience dealing with trade customers