Galway - Customer Service Representative - Evening Shift (17:00-01:00) New
CPL Galway
Customer Service Representative – Galway – 17:00 to 01:00 Monday to Friday
We are looking for a motivated Customer Service Representative to join a growing team within the Network Marketing sector. As the first point of contact for both customers and brand partners, you will handle inquiries, address issues, and ensure a smooth and positive experience.Your responsibilities will include offering support on product information, order status, company policies, and compensation plans, all while maintaining a high level of professionalism and efficiency.
This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available.
KEY RESPONSIBILITIES- Respond promptly to customer and brand partner inquiries through phone, email, and live chat.
- Resolve issues related to orders, products, refunds, commissions, and accounts.
- Manage product complaints, ensuring prompt and effective resolutions in accordance with company policies, while ensuring customer satisfaction.
- Provide detailed information on company policies, promotions, and compensation structures.
- Stay updated on the company’s products, business model, and compliance protocols.
- Process refunds, exchanges, and adjustments in line with company guidelines.
- Record customer interactions accurately and escalate complex cases to the appropriate team.
- Assist brand partners with navigating back-office systems and understanding their earnings and orders.
- Represent the company in a knowledgeable, professional, and courteous manner.
- Collaborate with other departments to provide a seamless experience for customers.
- Adhere to company procedures and industry regulations to ensure compliance.
- Complete all required training and adhere to established policies and procedures.
- Carry out other duties as assigned.
- Native speaker of one or more languages.
- Proficiency in both spoken and written English.
- Strong communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Exceptional telephone and customer service skills.
Please apply today if you are interested or contact [email protected] with an updated CV with any queries.
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