Front of House Receptionist New

Days/hours: Mon – Thurs – 4 days per week, 8.30am – 4.45pm or 9.45am – 6pm

The Front of House Receptionist is the first point of contact for clients visiting or contacting the agency. This role is responsible for delivering a professional, welcoming, and efficient front desk service while supporting the wider sales and lettings teams with administrative duties.

Key Responsibilities

• Greet all visitors in a professional and friendly manner
• Answer incoming phone calls and direct them appropriately
• Respond to general enquiries via phone, email, and in person
• Maintain a tidy, welcoming reception and meeting area

• Manage incoming and outgoing post and couriers
• Schedule appointments and manage meeting room bookings
• Assist with document preparation (property listings, brochures, contracts)
• Maintain accurate records in CRM/property management systems

• Assist with property listing uploads to websites/portals
• Coordinate viewing schedules and confirmations
• Prepare client packs and marketing materials
• Update property databases and files

• Order office supplies and manage stock levels
• Liaise with service providers (cleaning, maintenance, IT where required)
• Ensure compliance with office procedures and health & safety standards

Key Skills & Experience

• Previous reception, customer service, or administrative experience
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Professional appearance and manner
• Proficiency in Microsoft Office (Word, Outlook, Excel)

Reach out to Shauna today with updated CV to [email protected]