Business Support Manager New

Cpl are currently seeking a Business Support Manager on behalf of our client, a well-established national non-profit organisation, to join their operations team in a permanent, full-time capacity. This role is hybrid and based in South Dublin, flexibility is available.

This is a fantastic opportunity for an experienced professional who is highly organised, proactive, and passionate about driving operational excellence. The role involves a mix of administrative, analytical, and strategic responsibilities, with a strong focus on improving processes and supporting continued organisational growth.

Key Responsibilities:

• Deliver and continuously improve operational processes to ensure they are scalable and effective.
• Maintain standard operating procedures and compliance documentation for the operations function.
• Coordinate team schedules, resources, and communications across the department.
• Collate and analyse data from CRM systems and other sources to support strategic planning and decision-making.
• Lead and manage operational projects as delegated by the Head of Operations & Community Engagement.
• Represent the department on internal committees and working groups.
• Oversee the coordination of operations management meetings and the annual budget process.
• Support the preparation of business proposals and funding applications.
• Manage reporting requirements to external bodies and stakeholders, including service arrangements and performance metrics.

Candidate Profile:

Qualifications & Experience:

• Third-level qualification in business, management or finance is desirable.
• Minimum of two years’ experience in a similar role within a fast-paced, operational setting.
• Experience working within a multi-site organisation is beneficial.
• Proven ability to produce data-driven reports and insights in a user-friendly format.
• Project management experience with a focus on delivering operational improvements.

Skills & Competencies:

• Results-oriented with strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Strong organisational and time management abilities.
• Able to manage multiple priorities and deadlines effectively.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and SharePoint.
• A collaborative, professional, and enthusiastic approach to work.

If you’re interested in applying for this role or would like more information, please apply or contact [email protected]. If you're shortlisted, Lucy will be in touch.

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