Online eCommerce Fulfillment & Customer Service Manager
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In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 0970268249512;-7.62982416152954;IRWINS MEGAVISION EXPERT , Unit 2, Applegate Ct , Shandon, Dungarvan , Co. Waterford , X35 FW22
We are seeking an experienced and driven eCommerce Fulfillment & Customer Service Manager to oversee the smooth running of our growing online store. You will be responsible for managing order fulfillment, ensuring high standards of customer service, and continuously improving processes to enhance efficiency and customer satisfaction.
Key Responsibilities: Oversee daily order processing, packaging, and dispatch from our warehouse team
Manage customer service across all platforms (email, phone, social media)
Monitor fulfillment KPIs including dispatch times, returns, and error rates
Train and supervise a small team handling fulfillment and customer queries
Liaise with couriers, suppliers, and internal teams to resolve issues quickly
Improve workflows, automation, and reporting to ensure scalable growth
Handle escalated customer issues professionally and efficiently
Requirements: Experience in eCommerce fulfillment or customer service management
Strong understanding of Shopify (or similar platforms) and order management tools
Excellent communication, problem-solving, and organisational skills
Experience working with couriers, return systems, and tracking performance metrics
A proactive and process-oriented mindset
Desirable: Experience with Shopify
Background in consumer electronics or retail fulfillment a bonus- Sector:
- Experienced [Non-Managerial]