Digital Safety Specialist New

Digital Safety Specialist

Are you fluent in Arabic (Iraqi), Dutch, German, Hebrew, Indonesian, Lithuanian, Russian, or Slovenian? Join our team as a Digital Safety Specialist and help shape a safer and more inclusive online community.

As a Digital Safety Specialist, you will play a critical role in ensuring the quality and safety of online content. You’ll investigate reported issues, enforce community standards, and provide insights to improve user experiences.

• Investigate and resolve reported issues, including account support requests and potentially abusive content.
• Enforce the client’s Terms of Use by monitoring and addressing reports of abuse.
• Stay up-to-date on the client’s products and community standards.
• Leverage market-specific knowledge to propose scalable solutions for community support.
• Analyse data to identify trends and improve user experiences.
• Escalate issues outside company policy to global teams when necessary.
• Identify inefficiencies in workflows and recommend improvements.

• Strong resilience to work in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills, with a high degree of empathy.
• Adaptability and a positive approach to challenges.
• Decision-making, problem-solving, and teamwork abilities.
• Effective time management and prioritization skills.
• Consistent performance in meeting Key Performance Indicators (KPIs).

• Fluency in one of the following languages: Arabic (Iraqi), Dutch, German, Hebrew, Indonesian, Lithuanian, Russian, or Slovenian (oral and written).
• Advanced English proficiency (minimum B2 level).

Contract Details

Location: Dublin 18, Sandyford (on-site only; remote work is not available)

Working Hours: Choose between:

• Day Shift: 9:00 AM – 5:30 PM
• Evening Shift: 6:00 PM – 2:00 AM

Monday to Friday (occasional weekends/bank holidays)

• Base salary: €31,063/year
• Evening shift uplift: +25% for late hours
• €12/day travel allowance (before tax) for evening shifts
• Quarterly performance-based bonus (10%)
• Private healthcare and pension contributions
• 25 days of annual leave
• Extensive training programs and access to wellness initiatives
• Tax Saver and Bike-to-Work schemes

• Work in a multicultural and diverse team environment.
• Opportunities for career progression into roles like Quality Auditor, Trainer, or Team Lead.
• Fixed working schedules with no rotations.
• Comprehensive training provided—no prior experience required.

Important Notes

This role involves exposure to sensitive content. Candidates must be comfortable handling such material. Eligibility to work full-time in Ireland is required (EU passport or valid work authorization such as Stamp 4/1G with at least 12 months validity).

If you’re ready to make a meaningful impact while growing your career in a dynamic environment, apply now!

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