Customer Service
Customer Service Agent - Shannon, Co. Clare
Location:Shannon, Co. Clare
Our client, a leading international organisation, is currently seeking a motivated and customer-focused **Customer Service Agent** to join their team in Shannon. This is an excellent opportunity for an experienced customer service professional who enjoys working in a fast-paced environment and delivering exceptional support to customers and business partners.
The Role
As a Customer Service Agent, you will be the first point of contact for customers, retailers, and service partners, providing support through phone, email, and chat channels. You will play a key role in ensuring a positive customer experience by resolving queries efficiently, maintaining accurate records, and supporting continuous service improvement.
Key Responsibilities- Deliver timely, professional, and reliable support to customers.
- Maximise first-contact resolution across all customer interactions.
- Complete all required follow-up documentation and case records.
- Proactively communicate updates to customers when necessary.
- Contribute to team performance by achieving agreed service and quality targets.
- Provide technical support and guidance to retail partners to help improve product knowledge and remove barriers to sales.
- Identify process improvement opportunities and escalate potential issues to management.
- Participate in ongoing training and e-learning programmes to maintain and develop skills.
- Provide translation support where applicable.
- Liaise with logistics partners to support customer requirements.
- Work in line with established KPIs and service standards.
- Support additional projects and ad hoc business requirements as needed.
About You
The ideal candidate will possess:
- A minimum of 2 years' experience in a customer-facing or customer service role.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- High attention to detail and strong organisational skills.
- Proficiency in Microsoft Office applications.
- The ability to remain calm, professional, and customer-focused in challenging situations.
- Experience using CRM systems (advantageous).
- The ability to work independently while also contributing effectively as part of a team.
- Additional language skills would be considered a distinct advantage.