Customer Service - Trainer - CL12

General info:

Office: full-time onsite, Dublin 04

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

** A valid Full-time work permit is mandatory for us to proceed with your application.

What you’ll do:

• Primary responsibility is to globally organize, coordinate and deliver training for new joiners and tenured agents in according to the specific products assigned.
• Build strong relationship with your internal stakeholders and work together with them and your team to make sure all training run smoothly
• Making sure all trainees knowledge is assessed at the end of each training period and regularly update training team reporting
• Work closely with internal stakeholders to make sure that all training aimed to the roll out of new products, workflows, processes are successfully organized and delivered
• Contribute in creating a strong team environment, providing support to the other trainers globally such as building and deliver assessments, review newly created training content and support with internal communication
• Develop self, and maintain knowledge in relevant field at all times.
• Seek support of CL level 11 and above for every direct interaction with the client
• Ensure that training content is kept up-to-date based on client feedback.
• Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.

WHY ACCENTURE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.

With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

INCLUSION AND DIVERSITY

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Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com