General Services Manager
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 3542022705078;-6.27092981338501;Co. Dublin ,
We are seeking an experienced and driven General Services Manager to lead the delivery of soft services at ESB HQ. This high-profile role will oversee cleaning, reception, mailroom, waste management, and other workplace services, ensuring operational excellence, exceptional client satisfaction, and a best-in-class workplace experience.
You will play a key part in ensuring contract compliance, driving continuous improvement, and supporting sustainability and ESG initiatives within a major corporate environment.
Key Responsibilities
Operational Delivery
Oversee daily delivery of all soft services to ensure SLAs and KPIs are consistently met.Develop operational plans, schedules, and quality assurance processes.
Ensure compliance with health, safety, and environmental standards.
Client Relationship Management
Act as the main point of contact for ESB stakeholders.Build strong professional relationships and ensure proactive issue resolution.
Attend client meetings and deliver performance reports and improvement plans.
Team Leadership
Lead and support supervisors and frontline operatives across multiple service lines.Conduct performance reviews and identify training and development needs.
Promote a culture of accountability, engagement, and continuous improvement.
Financial Management
Manage budgets for labour, consumables, and equipment.Monitor costs and identify opportunities for efficiencies.
Provide accurate forecasting and financial reporting.
Compliance & Quality Assurance
Ensure full compliance with Sodexo, ESB, and statutory requirements.Complete regular audits and inspections to maintain high service standards.
Support and promote sustainability initiatives in line with client objectives.
Skills & Experience Required
Strong background in soft services management within a corporate or large-scale environment.Proven leadership and team management capabilities.
Excellent client relationship and stakeholder management skills.
Knowledge of health and safety regulations and quality assurance standards.
Financial acumen with experience managing service budgets.
Qualifications
Minimum 5 years’ experience in soft services or facilities management.IOSH/NEBOSH certification desirable.
Full clean driving licence (required for occasional travel).
What We’re Looking For
A motivated, professional individual who thrives in a fast-paced environment, demonstrates excellent administrative capability, and is committed to delivering best-in-class accuracy and service.
Why Sodexo?:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through your everyday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefits for our colleagues and their families:
- Sector:
- Not Required
Candidate Requirements
Essential- Minimum Experienced Required (Years): 5
- Minimum Qualification:Level 7 (incl Diploma & Ordinary Bachelor Degree)
IOSH/NEBOSH certification desirable.
Desirable- Ability Skills:Administration, Communications, Customer Service, Interpersonal Skills
- Competency Skills:Collaboration, Decision Making, Flexibility, Initiative
- Driving Licence:Full B