Personal Lines Account Handler

The Role

My client, a well established Insurance Brokerage is seeking an experienced Personal Lines Account Holder to join their team. This is a full-time, permanent, hybrid position based in Killarney, Kerry.

As the Personal Lines Account Holder, you will manage and service personal lines insurance accounts, focusing on Motor and Home policies, including renewals, quotations, customer queries, and provider negotiations.

• Manage Renewals: Review, re-broker, and negotiate Home & Motor insurance renewals, including drafting invitations and following up with customers.
• Customer Service: Handle queries, perform mid-term adjustments, and maintain strong customer relationships.
• New Business & Quotations: Set up new insurance quotations, take payments, and issue client documentation.
• Provider Liaison: Negotiate with insurers and maintain productive relationships with providers.
• Record Keeping & Reporting: Maintain accurate computer records, prepare reports, and research insurance policies and products.
• Deadline & Workflow Management: Ensure all tasks are completed efficiently and on time, supporting team objectives.

• APA qualified at a minimum, with strong understanding of personal lines insurance (Home & Motor).
• Experience working in a customer-facing insurance role, ideally within a personal lines team.
• Familiarity with Applied systems or similar insurance administration platforms is an advantage.
• Knowledge of insurance products, policy wording, and underwriting processes for Home and Motor insurance.
• Understanding of insurance regulations, renewal processes, and customer service standards in the insurance sector.

For further information please contact Sabrina Carroll at FRS Recruitment