Mentors Team Leader

You'll manage mentoring cycles and department reporting to ensure frontline insights drive better care experiences for Wix users across regions.

• Lead and coach a team of Mentors supporting Customer Care Experts across multiple global markets and product areas.
• Partner with Global Markets leadership to understand each market’s unique challenges, needs, and opportunities for growth.
• Drive alignment between Care Delivery, Mentorship, and Global Markets to strengthen coaching and quality improvement initiatives.
• Guide Mentors in organizing and executing mentorship cycles while ensuring consistent documentation, progress reports, and measurable outcomes.
• Track and analyze team metrics such as quarterly interactions, mentoring impact, and project results.
• Collaborate cross-functionally with Learning & Development (L&D), Quality & Care Insights (QCI), and Customer Care Delivery to maintain global standards and best practices.
• Encourage involvement in mentorship-led projects by reviewing proposals and supporting execution that enhances the care experience.
• Represent the Mentorship team in cross-market meetings, acting as both a people leader and a strategic partner to local Care teams.
• At least 2 years of experience as a people manager, with a proven track record of hands-on coaching and development in a customer success or service environment.
• Fluent in English with strong emotional intelligence and communication skills able to inspire others while holding them effectively accountable.
• Data-driven approach to evaluating team success and identifying strategic opportunities for improvement.
• Experience building cross-department relationships and navigating complex global structures while managing multiple stakeholders simultaneously.
• Flexibility and resilience to thrive and adapt within a dynamic, fast-paced, and multi-market environment.
• Genuine passion for mentoring, development, and empowering others to achieve a measurable professional impact.
• Prior experience working within a SaaS or high-tech company is a significant advantage.

As a Team Leader, you’ll ensure this mission extends consistently across diverse global markets while maintaining a culture of excellence and collaboration.

At Wix, we believe our best work happens together. Our work model is currently hybrid, with 2 days a week from our office.

Additional benefits and compensation information can be found on our Locations page