Customer Support Specialist | French and Portuguese | Afternoon Shift New

Hybrid model: Three days a week onsite in the office

Working hours: Monday - Friday, Afternoon shift (14:30 - 23:00)

We are seeking a Customer Service Executive fluent in French, Portuguese and English to join a high performing support team. The role involves handling day to day customer requests via phone and email.

Delivering an excellent customer experience will be the main focus of this role. You will be expected to take ownership of issues and resolve them end to end rather than simply closing cases.

You will work in a diverse and collaborative environment where high quality service and customer satisfaction are recognised and rewarded.

• Act as the first point of contact for customers and ensure a positive experience
• Investigate, document and resolve customer issues
• Contribute to continuous improvement by suggesting better ways of working

• Full fluency in French, Portuguese and English
• A strong customer focused mindset with a sense of urgency
• Excellent communication and relationship building skills
• A positive, motivated attitude and interest in career development

• 25 days annual leave increasing with service
• Private health care and dental cover
• Pension scheme after probation
• Employee recognition programmes
• Travel benefits or onsite parking subject to availability
• Income protection, life assurance and learning and development support
• Onsite perks including complimentary food options, refreshments and regular well being initiatives

Sounds Interesting? Apply with your CV today.