Box Office Manager - Town Hall Theatre - Galway - ref. d6964719
Galway City Council Galway
Map
Share/Print
copy link
Generate PDF
Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 276123046875;-9.04339504241943;GALWAY CITY COUNCIL, City Hall , College Road , Galway , Co. Galway , H91 X4K8
This role is an integral part of the Town Hall Theatre’s senior management structure and requires a motivated and dynamic person who can think and operate in a strategic, methodical, and well organised manner and can manage multiple priorities.
Box Office Day-to-Day
Manage the Box Office functions of the Town Hall Theatre, incorporating the Town Hall theatre, the Black Box Theatre and Town Hall Studio.Oversee the day-to-day staffing, operation, and customer service of the Box Office, including recruiting, rostering and management of staff for these venues.
Ensure efficient levels of box office administration and management, including dealing with bookings, clients, customers, incoming calls, counter activity, information display and supplies as required.
Ensure Box Office and front of house staff are trained and fully briefed on procedures including safety.
Maintain and encourage a high standard of professional customer service as Town Hall Theatre’s first point of customer contact.
Agree event capacities, layouts and holds with Town Hall Theatre Director and tech manager before events go on-sale.
Set up events on Ticketsolve, Town Hall Theatre’s computerised ticketing system, liaising with incoming companies, promoters, and ticketing agencies, and THT marketing team re on sales, company holds, etc.
Oversee phone, online and in-person ticket sales and queries using Ticketsolve.
Responsible for all monies received at the Box Office, including dealing with errors, problems, queries arising from the Auditor and overseeing regular bank lodgements.
Manage the recording and filing of financial reports, ensuring accurate handling, reconciling, and balancing of Box Office transactions at the end of day.
Oversee troubleshooting of any issues with credit card machines, printers, scanners and hearing assisted headsets.
Liaising with website administrator and incoming companies’ marketing teams re show links and information.
Managing and overseeing ticket allocations with incoming companies, promoters and ticket agencies.
Liaise with TicketSolve staff and/or IT support regarding any issues that may occur with the system, in a quick and efficient manner.
Liaise with Ticketsolve staff re system upgrades/software updates as they arise.
Communicate with relevant departments on sold out shows, sales patterns, group bookings and other appropriate show and sales updates.
Manage the customer database, managing customer relations and communications, and maintaining the integrity and confidentiality of data and information.
- This vacancy is suitable for Remote/Blended working
- Sector:
- Not Required
Athenry Co-operative Livestock MartGalway
Job Description
Job Description
This is a great opportunity to get real life training and experience in a busy office environment. Participants will receive excellent on the job training and are supported by the office manager who is there to support...
Oughterard Community Enterprise LtdGalway
Map
Share/Print
copy link
Generate PDF
Application Details
Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for...
CPLGalway
Our Client, an Educational Institution is looking to hire an Administrative Assistant on a temporary Part Time contract for 3 months end date 25.09.2025.
Role Summary:
This role serves as the first point of contact for visitors and callers,...