Renewals Territory Representative

Overview:

This is an entry level position on the renewals team with potential for Career Development.

One Identity strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

The Renewal Territory Representative will create strong working relationships with the Sales team, Customer Success team, and other internal teams to ensure complete customer satisfaction.

Responsibilities:

• Ownership for subscription and/or SaaS renewals within an assigned territory.
• Run a proactive end to end renewal sales cycle with a focus on maximizing ARR (Annual Recurring Revenue) and net retention rates. Inclusive of, but not limited to, quote management, forecasting, negotiations, obtaining purchase orders and order submission. With a primary focus on ensuring on time renewal.
• Maximize account growth by identifying upsell, cross sell and upgrade opportunities while working the renewal sales cycle.
• Achieve quarterly assigned sales quotas for both renewal and new license (growth)
• Develop relationships with your customer base as a trusted advisor and schedule check points between renewals to ensure high level of customer satisfaction.
• Leverage and build relationships with primary cross-functional resources to achieve results and meet customer needs. Specifically: Field Sales, Customer Success, Deal Desk and Product Management.
• Maintain and update an accurate rolling forecast in your territory. Identify risk early and work with appropriate cross functional resources to determine resolution.
• Follow best practices for internal processes inclusive of: opportunity management, data quality, activity logging, CRM hygiene, quote pricing and forecasting.
• Completion of product training courses as assigned for your territory/business unit will be critical to your success. Ongoing training as technology is updated will be required to ensure knowledge stays relevant for growing footprint within existing accounts.
• Collaborate with other internal teams such as sales support, order processing, tech support, renewal operations, etc, to drive successful outcomes for our customers and internal practices.

Qualifications:

• You should have a High School diploma or equivalent required.
• Ideally you will have 4-6 years of renewal or customer success experience, ideally working with subscription and/or SaaS renewals
• Fluency in German and English
• Experience with a quota carrying role
• Ability to strategically identify growth opportunities in existing customer accounts
• Strong process management with the ability to enforce strict policies
• Passion for building strong customer relationships, excellent communication and follow-up skills
• Strong organization skills with an emphasis on account and territory management
• Experience working in a fast-paced, rapidly changing environment
• Must be able to work from our local office (Cork Ireland) minimum 2 days per week.

• Bachelor’s Degree or equivalent professional experience
• Background in Subscription/SaaS Renewals and/or Customer Success
• Experience selling software
• Salesforce.com experience

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

• Life at One Identity means collaborating with dedicated professionals with a passion for technology.
• When we see something that could be improved, we get to work inventing the solution.
• Our people demonstrate our winning culture through positive and meaningful relationships.
• We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
• Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com