Return Manager, After Sales Customer Manager New
Returns Manager – Dublin Airport (Permanent Role) ?*
Are you a dynamic leader with a passion for operational excellence and customer service? We’re looking for a *Returns Manager* to lead our high-energy team at *Dublin Airport*, ensuring seamless vehicle returns and delivering a first-class customer experience.
### *Why You’ll Love This Role:*
✅ *Lead & Develop a Team* – Train, motivate, and grow your own returns team in a fast-paced, ever-evolving environment.
✅ *Drive Efficiency & Improvement* – Use KPIs and metrics to optimize processes and enhance performance.
✅ *Make an Impact* – Own the full returns process, from customer interactions to damage assessments, ensuring smooth operations.
✅ *Work in a Supportive Environment* – Join a company that invests in your growth, well-being, and career progression.
### *What We’re Looking For:*
✔ *2+ years in management/supervision* (car rental, logistics, or similar fields preferred).
✔ *Strong leadership & problem-solving skills* – You thrive under pressure and inspire your team.
✔ *Customer-focused mindset* – You resolve complaints with professionalism and care.
✔ *Tech-savvy & analytical* – Proficient in Excel and comfortable using data to drive decisions.
✔ *Flexible & adaptable* – Willing to work a *5-out-of-7-day rotating roster* (including weekends).
✔ *Full clean driver’s license* – Essential for this role.
### *Great Benefits You’ll Enjoy:*- *Competitive salary* + *company car*
- *29 days holiday (incl. bank holidays)* – increasing with tenure
- *Healthcare cash plan* + *enhanced sick pay*
- *Pension scheme (1.5% employer matched)*
- *Enhanced maternity & paternity benefits*
- *Bike-to-Work scheme* + *flu vaccination vouchers*
- *Exclusive discounts & perks* via our benefits platform
- *Career growth opportunities* in a global industry leader
- Deliver *exceptional customer service* and resolve complaints efficiently.
- Oversee the *full returns process*, ensuring compliance and accuracy.
- *Train, coach, and develop* your team to maximize performance.
- Monitor *KPIs and operational metrics* to drive continuous improvement.
- Manage *rostering, staffing, and workflow* across multiple return depots.
- Ensure *safety, policy adherence, and operational readiness* at all times.
### *Ready to Take the Wheel?*
If you’re a proactive leader who thrives in a fast-moving environment, we want to hear from you! *Apply now* to join a team where your skills and ambition can drive real success.- *Send your CV today!*