Sales Team Lead - SaaS - CL9

Team Leader Job Purpose:

Communicates concerns and policies among management and team members.

Team Leader Job Duties:

• Supports team manager and performs management duties when manager is absent or out of office
• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
• Conducts team meetings to update members on best practices and continuing expectations
• Delivers 1:1 conversations with Team members to address performance, work on development and any other item
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks
• Works with flexibility to ensure achievement of SLA and Client’s satisfaction