[ref. e47111916] Sandyford - Customer Service New Associate
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In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description- 2663764953613;-6.22465085983276;Nova Atria Blackthorn Road , Sandyford , Dublin 18 ,
Accenture - Customer Service New Associate
Accenture is seeking a Customer Service New Associate to join our team onsite with a global technology client in Dublin. In this role, you’ll be a point of contact for customer queries delivering high-quality support and ensuring a seamless experience.This is a great opportunity to build your career in a fast-paced, innovative environment while working alongside industry leaders. Ideal candidates are customer-focused, adaptable, and eager to grow within a supportive team.
The Associate is responsible for the following: Developing deep knowledge within a complex product group
Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Basic Qualifications: High School Diploma or GED
Minimum of 1 year of experience with product technical supportFluent in English
Active account on Facebook and a minimum of one other social network
Active user of social media services
Preferred Qualifications: Minimum of +1 years experience in delivery operations
Bachelor’s DegreeOnline advertising experience
Experience using Facebook products
Customer service experience
Professional Skills: Excellent oral and written communication skills required
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communicationsAptitude to support complex products
Ability to overcome a product learning curve
Ability to think critically and problem solve
Ability to work in teams
Additional Requirement:All Agents shall meet or have the following education, work experience and skills as per recommended requirements below:
English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common
European Framework of Reference for Languages):
Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specializationAgents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either Party.
Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages on various options.
Call Centre Experience: 2-3 years of customer- Sector:
- Experienced [Non-Managerial]