Customer Service Administrator (FTC) - Dublin

This is a fixed term position for 12 months.

Uniphar – Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This opportunity sits within Tekno Surgical / Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.

The Customer Service Representative (CSR) serves as the key interface with customers, supporting all aspects of the order and demand process. Working collaboratively in a team environment and in partnership with Field Sales Representatives, the CSR will demonstrate excellent external and internal customer focus to ensure customer satisfaction and support company objectives.

You will be highly motivated, with a passion for Customer Service and will support our continued drive towards excellence in service.

This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment.

• Process a large volume of urgent Hospital demand orders in an error free manner under rapid turnaround constraints.
• Coordinate medical device product delivery into hospital sites and ensure that all customers’ requirements are met.
• Process Sales and stocking orders in a timely, error free manner.
• Proactively respond and manage customer calls/queries in a professional manner.
• Provide support to the Sales Team and other members of the operation as required.
• Promote a patient centric focus in order to mitigate errors in product /service delivery.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Build trusted relationships with the Sales Representatives.
• Provides necessary support to team leads and the wider team functions.

• Demonstrates high level of attentiveness when interacting with customers
• Understands how to manage the impact on others when having to make difficult decisions
• Can Prioritize cooperation and collaboration with others before taking action
• A know how, can do attitude to implement solutions
• Has a focused nature and takes great satisfaction from being busy and productive.
• Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed our customers’ expectations
• Possesses a good phone manner and excellent communication skills.
• Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
• Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.
• Attention to Detail: Ensures that work is executed accurately and completely, paying close attention to the detail.
• Previous experience of medical device customer or sales support, an advantage.

It will be reviewed and updated in line with future needs.

Candidate requirements:

• Demonstrates high level of attentiveness when interacting with customers
• Can Prioritize cooperation and collaboration with others before acting
• A know how, can do attitude to implement solutions
• Has a focused nature and takes great satisfaction from being busy and productive.
• Demonstrates a strong Customer Orientation, delivering an exceptional service in order to meet and exceed all our customers’ expectations
• Possesses excellent communication skills.
• Good administrative and IT/computing skills. Prior knowledge of Navision is a real advantage.
• Ensures that work is executed accurately and completely, paying close attention to the detail. Previous experience of clinical, pharma or medical device support is a real advantage.
• A passion for developing and raising the bar on the customer experience
• The ability to provide innovative insight for Continuous Improvement
• Teamwork: Actively contribute to the development of a positive team environment, demonstrating a flexible approach and finds deep satisfaction in working hard with teammates to achieve a similar goal.

Tekno Surgical

Tekno’s customer base includes all Public & Private Hospitals in Ireland. Revenue is c.€75M p.a. and growing.

Business website: http://www.tekno-surgical.com/

Tekno Surgical is a business within the Medtech Division of Uniphar Group.