Customer Service Rep - Italian and Portuguese Speaker New
Customer Service Representative
Job Description:
The Customer Service Representative (CSR) is accountable for providing customer service support in the financial services sector to customers of our client, including the provision of information, resolution of queries, communication with internal customers and handling of complaints.
The CSR will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Duties and Responsibilities
Provide support and services on calls and via emails for various activities such as:
o Handling requests on missing payments or payments history
o Provision of information on cheques / other payment methods
o Process changes to instructions regarding payment tools / payment preferences
Process changes of personal data and customer addresses
o Handling queries relating to proof of life procedures / campaigns.
o Support on internal processes and procedures (Admin tasks)
o Adhoc tasks and projects will be assigned based on business requirements.
o Support the company’s efforts to achieve certification to the ISO 9001 Standard for the team
o Compliance with data protection, GDPR and training requirements.
Education and Experience:
o Experience of 6-12 months in a customer service environment
o Preferably in a finance, banking, payments, call center or pensions sector.
o Excellent knowledge of Microsoft Office suite
Essential Skills and abilities:
o Ability to function in a fast-paced environment where standard of quality and timeliness are established
o Must possess excellent PC skills
o Must be goal orientated
o Ability to speak, read and comprehend required language(s) (as advertised), including English possess good verbal communications skills
o Must possess superior listening skills
o Ability to deliver information at customer’s knowledge level in an understandable manner
o Strong interpersonal skills and ability to think independently and follow through effectively
o Ability to apply a logical problem-solving approach to resolving customer problems and enquiries
o Excellent attention to detail