Office & Customer Support Administrator
FRS Recruitment Galway
Position: Office & Customer Support Administrator
Location: East Galway
Customer & Communication
Answer incoming calls, take messages, and direct queries to the appropriate team members.
Act as a point of contact for suppliers, customers, and visitors.
Issue customer invoices and process supplier invoices.
Support with the preparation of monthly accounts and reporting.
Process online sales orders, preparing paperwork for dispatch.
Liaise with couriers to ensure timely collections and deliveries.
Assist management with day-to-day operational and administrative needs.
Previous experience in an administrative role with a solid focus on accounts.
Confident in issuing invoices, taking payments, and performing reconciliations.
Strong IT skills, including Microsoft Excel, Word, and Outlook.
Excellent communication skills with a professional phone manner.
Strong organisational skills with the ability to prioritise tasks effectively.
Comfortable working independently as well as in a small, supportive team.
Location: East Galway
Employment Type: Full-Time or Part-Time, Permanent
About the Role
A long-standing, family-owned DIY and Agri retail business is seeking an Office & Customer Support Administrator. This is a key role in the back office, combining day-to-day administration with a strong focus on accounts and customer support.The successful candidate will play an important part in keeping operations running smoothly, from managing paperwork to handling customer accounts.
Key ResponsibilitiesCustomer & Communication
Answer incoming calls, take messages, and direct queries to the appropriate team members.
Act as a point of contact for suppliers, customers, and visitors.
Take account payments over the phone in a professional and secure manner.
Accounts & Office AdministrationIssue customer invoices and process supplier invoices.
Support with the preparation of monthly accounts and reporting.
Carry out general office duties including filing, photocopying, and maintaining records.
Online & Retail SupportProcess online sales orders, preparing paperwork for dispatch.
Liaise with couriers to ensure timely collections and deliveries.
Provide occasional support with in-store promotions and social media updates.
General Business SupportAssist management with day-to-day operational and administrative needs.
Contribute to the smooth running of a busy, fast-paced family business.
Candidate RequirementsPrevious experience in an administrative role with a solid focus on accounts.
Confident in issuing invoices, taking payments, and performing reconciliations.
Strong IT skills, including Microsoft Excel, Word, and Outlook.
Excellent communication skills with a professional phone manner.
Strong organisational skills with the ability to prioritise tasks effectively.
Comfortable working independently as well as in a small, supportive team.
Flexible and proactive, with a practical, problem-solving approach.
If you have the skills required for this role - apply to Bernadette Sisson for immediate consideration.
INDFRS1
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