Front of House and Facilities Coordinator New

1. Role Purpose

The Front of House and Facilities Coordinator plays a key role in supporting individuals and families residing in our accommodation. The role ensures that residents’ welfare, safety, dignity, and integration needs are met. This includes providing day‑to‑day support, responding to wellbeing concerns, facilitating access to services, and contributing to a positive, respectful, and inclusive living environment.

1. Key Responsibilities

• Provide on-site support to residents, acting as a first point of contact for welfare, wellbeing, and daily living issues.
• Conduct regular welfare checks and identify any emerging support needs.
• Support for residents in accessing healthcare, education, social protection, and community services.
• Promote resident engagement in activities that encourage integration, community participation, and wellbeing.
• Case Management & Administration
• Maintain accurate records of interactions, welfare concerns, and follow-up actions.
• Centre Operations
• Support the smooth running of the centre, contributing to a safe, respectful, and welcoming environment.
• Assist with resident inductions, orientation, and communication of house rules and procedures.
• Help manage resident feedback, complaints, and queries in a professional and empathetic manner.
• Safeguarding & Child Protection
• Adhere to all safeguarding and child-protection policies.
• Act promptly to report any safety, welfare, or protection concerns.
• Promote a culture of safety, respect, and dignity across the centre.
• Retail Operations
• Ancillary retail unit adjacent facilities works

1. Essential Requirements

• Strong interpersonal and communication skills.
• Ability to manage challenging situations calmly and professionally.
• Empathy, cultural sensitivity, and non-judgmental approach.
• Ability to maintain confidentiality and handle sensitive information.
• Good organisational and record‑keeping skills.
• Ability to work effectively both independently and as part of a team.
• Basic IT proficiency (email, case management systems, Microsoft Office).

1. Additional Information

Garda Vetting is required for this role