Service Manager (Truck & Bus)

Location: Naas

Role Overview

We are currently working on behalf of a leading commercial vehicle service operation to appoint an experienced Service Manager to lead a busy, high-performing workshop in the Naas area.

This is a key leadership role responsible for driving operational excellence, delivering a premium customer experience, and ensuring strong commercial performance across the service department.

The successful candidate will bring a strong blend of technical knowledge, people leadership, and commercial awareness to ensure the workshop operates efficiently and consistently delivers on customer expectations.

Key Responsibilities

• Plan and prioritise workshop workload to ensure efficient throughput and on-time delivery
• Ensure all work is completed in line with manufacturer standards and safety regulations
• Liaise closely with parts and service teams to minimise vehicle downtime
• Oversee workshop equipment maintenance, calibration, and compliance requirements
• Maximise labour efficiency and workshop productivity
• Manage warranty, job queries, quotations, and service administration workflows
• Investigate and resolve invoicing and credit control queries
• Monitor workshop performance and identify continuous improvement opportunities
• Support annual budgeting, cost control, and financial planning
• Ensure full compliance with health & safety and audit requirements
• Review and approve weekly payroll and overtime justification

• Lead the Service Advisors to ensure a seamless customer journey from booking to vehicle return
• Manage escalations, complaints, and complex service issues professionally
• Build and maintain strong long-term customer relationships through clear communication and trust

• Lead, coach, and develop supervisors, technicians, and service advisors
• Ensure all mandatory and manufacturer training is completed
• Conduct regular toolbox talks and performance reviews
• Promote a culture of accountability, quality, safety, and continuous improvement
• Provide clear direction and leadership to the service team

• Monitor key service KPIs including productivity, efficiency, billable hours, and customer satisfaction
• Manage departmental budgets and drive profitability
• Support service campaigns, upselling initiatives, and project/tender opportunities

• Proven experience in a truck, bus, or heavy commercial vehicle service environment
• Strong technical understanding of workshop operations (HGV/BUS advantageous)
• Previous experience in a Service Manager, Workshop Manager, or senior supervisory role
• Strong leadership capability with the ability to motivate and develop teams
• Commercially aware with strong KPI and financial understanding
• Excellent communication and customer relationship skills
• Strong problem-solving ability and calm under pressure
• Highly organised with the ability to manage multiple priorities
• Hands-on, practical management style with a focus on getting the job done

• Opportunity to lead a busy and well-established service operation
• Strong scope for autonomy and impact
• Competitive salary and benefits package (discussed on application)