Full time Keyholder (40 Hours)

Overview:

The DKH Retail Associate serves as a brand ambassador to provide exceptional customer service. Contributes to the profitability and customer experience in the store. Assists the store leadership team in supporting our company mission: "connecting active people with their passions.”

Supports Columbia Sportswear Company values to enhance customer service and teamwork.

25% Maintains store standards for visual merchandising, cleanliness, and safety. Retrieves merchandise from sales floor, stock room, or other inventory locations.

20% Efficiently and accurately performs all required cash register transactions, including sales, returns, and exchanges. Connects consumers to the company loyalty programs.

5% Contributes to the profitability of the store by receiving, handling, replenishing, and processing incoming and outgoing product flow in the stores accurately and efficiently.

5% Acquires necessary knowledge about product, store procedures, protocols, and programs to support day-to-day operations.

5% Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.

5% Performs designated keyholder duties, as needed, which may include opening and closing store duties.

5% Performs other duties as assigned.

• No specific education required, High School Diploma or GED preferred.
• Typically requires less than 2 years of experience in position or specialization.
• Travel: None
• Work Schedule: Varies

Jobs on this career band perform customer service work in Retail.

• Problem Solving: Works under close supervision and follows standard procedures to accomplish assigned tasks. The job consists of routine tasks that follow clearly defined steps. Problems are escalated to higher levels.
• Knowledge: Knowledge focused primarily on customer service and basic store processes as well as computer applications. Knowledge and skill gained through on-the-job experience.
• Business Acumen:
• Scope: Tasks are routine, standardized, and manual in nature and specific to the work of the team.
• Communication & Influence: Requires basic communication skills to exchange information.
• Impact: Impact of the job is limited to the task carried out by the job holder.
• Leadership: No supervisory responsibilities.

Work Environment: Retail

Retail: May be in a more active environment that can be physical or strenuous in nature, may frequently use specialized equipment. Some exposure to dust, noise.

Retail: Occasionally requires ability to remain stationary; Constantly requires ability to move about, communicate with others to exchange information; Frequently adjust/move items weighing up to 40 lbs. Detailed physical requirements document on file.

Responsibilities:

Job Description

• Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
• Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
• Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
• Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently

• Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
• Occasionally requires the ability to work in place
• Ability to clearly communicate with others
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Qualifications:

• No specific education required (High School Diploma or GED preferred)
• 2 (or less) years of experience in position or specialization
• Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone