Business Analyst / Apps Support New

1. Month Daily Rate Contract | €250 per day | Hybrid Working (2 Days Onsite per Week)

We are seeking an experienced IT Business Analyst & Application Support Specialist to join a large public-sector organisation on a 12-month contract basis. This is an excellent opportunity to play a key role in the ongoing enhancement, support, and development of a critical grant management platform while working closely with business and technical stakeholders.

The successful candidate will combine strong business analysis skills with hands-on application support experience, helping to deliver system improvements, support users, and contribute to data migration and reporting initiatives.

Key Responsibilities

• Provide Level 1 and Level 2 support for internal and external users of the grant management platform.
• Diagnose, troubleshoot, and resolve application issues in a timely manner.
• Manage support tickets and escalate issues where appropriate.
• Ensure service levels are maintained and users receive a high level of support.
• Support user onboarding, training, and documentation activities.

• Analyse existing business processes and identify opportunities for improvement.
• Gather, document, and validate business and system requirements.
• Act as the key liaison between business stakeholders and technical teams.
• Produce functional and technical documentation as required.

• Support the configuration, testing, and deployment of new grant schemes and programmes.
• Participate in User Acceptance Testing (UAT) activities.
• Assist with system enhancements and rollout initiatives.

• Support the migration of data from a legacy grant management platform to the current solution.
• Assist with data validation, reconciliation, testing, and quality assurance activities.
• Develop and execute migration test scripts and support issue resolution.

• Support the development and enhancement of management reporting solutions.
• Assist with Power BI dashboards and reporting outputs.
• Provide technical support for reporting and data-related queries.

• Effective management of the application support helpdesk.
• Successful configuration and deployment of grant schemes.
• Production of high-quality functional and technical documentation.
• Data migration support, testing, validation, and reconciliation activities.
• Ongoing support and enhancement of Power BI reporting solutions.

• Strong experience with SmartSimple (highly desirable) or a similar grant management platform.
• Proven experience providing L1 and L2 application support.
• Previous experience working as an IT Business Analyst.
• Experience working within public sector, regulated, or highly governed environments.
• Experience supporting data migration projects.
• Knowledge of Power BI reporting and dashboard development.
• Strong stakeholder management and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience participating in UAT and system implementation activities.

• Contract Length: 12 Months
• Daily Rate: €250 per day
• Working Model: Hybrid (2 days onsite per week)
• Location: Ireland
• Start Date: Immediate / ASAP

This role would suit a hands-on Business Analyst with strong application support experience who enjoys working across systems, users, data, and business processes within a collaborative and mission-driven environment.