[ref. n37330920] IT Field Service Engineer - Dublin Region
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Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Key Responsibility of the role are to: Provide on-site support to our customer base
Develop and build positive and professional relationships with our customer.Liaise with other engineer’s/technicians and customers
Diagnose/troubleshoot software, hardware, and network issues at customer sites.
Install/Configure servers, computer equipment & peripherals
Deal with Customers issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offerCommunicate daily with the dispatcher regarding on site visits and customer updates.
Document onsite information.
Update the ticketing system after each call with relevant information.
Complying with all company security policies in accordance with ISO27001.
Desired candidates’ qualifications, technical and soft skills:A proven third level qualification in an IT related discipline. The minimum qualification is that of CompTIA, but those with higher qualifications, up to and including degree level should also apply, as this role is used to advance suitable candidates’ careers
Have experience and a proven track record in a similar customer facing role in the IT sector.Proficient in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting etc.
Strong problem-solving skills, ability to visualise a problem or situation and think abstractly to find a resolution.
Excellent interpersonal skills, enjoys working face to face with people.
Excellent communication skills, fluent in speaking and writing English essential.
Ability to lift and transport equipment
Mobility to access various offices areas, including under desks and in server/comms rooms.
Hold a full, clean Irish /EU driving license
Be available to work out of hours – evenings and weekends on a rostered basis
Benefits of working with us: Company vehicle
Fuel cardLaptop and mobile phone
Competitive salary
Excellent opportunity to enhance and develop your career through career progression pathways.
Access to recognised industry certification
Life Assurance
23 Days Annual Leave
EAP/ Well Being Support Programme
Company eventsOn- site parking
- Sector:
- Experienced [Non-Managerial]